If you haven’t received your welcome email after your account approval, please follow these steps:
- Check Your Spam or Junk Folder: Sometimes, emails can be incorrectly filtered into your spam or junk mail folder. Please check these folders for the welcome email.
- Update Email Address: Ensure that the email address you provided during the account setup is correct. If there was an error, please contact us to update your email address.
- Resend Email: You can request to have the welcome email resent. Contact our customer support via email on clientservices@trumia.com.
- Customer Support: If you're still having trouble, our customer support team is available to assist you. They can confirm your email address on file, resolve any issues, and provide you with your Customer ID and other important information.
For immediate assistance, please reach out to us directly through our customer service channels.