If you have forgotten your username, please follow these steps to retrieve it:
- Trouble Logging In: On the login page of our Internet Banking or Mobile App, click on the Help Icon on the bottom right corner.
- Select Forgotten Username: A pop-up will appear with multiple options. Select the option for a 'Forgotten Username.'
- Enter Your Information: You will be prompted to enter your Customer ID, registered mobile number, and date of birth for verification purposes.
- Customer ID: If you don't have your Customer ID handy, you can find it in your 'Welcome to Trumia' email that was sent to you when your account was first set up. Check your email archives for this information.
- Mobile Number Issues: If you no longer have access to the mobile number registered with your account, please contact our customer support immediately.
- Reset Link: After successfully verifying your details, you will receive a link to reset your username.
For any issues during this process or if you need further assistance, please do not hesitate to contact our customer support team. They are here to help you regain access to your account safely and securely.