Account Opening
- How do I continue my previous application?
- I didn’t receive the welcome email. What should I do?
- Why was my application rejected?
- What should I do if I don’t receive the OTP?
- What is Identity Verification?
- What is FATCA and CRS?
First time Registration and Login
- Where do I find my Customer ID?
- What are the credentials I need to set up to access my account?
- I forgot my username. What should I do?
- I didn’t receive the welcome email. What should I do?
- How do I reset my PIN if I forget it?
- How do I logon to the Internet Banking or Mobile App after I’ve been approved?
Your Accounts
- How can I download statements or transaction history for my accounts?
- Can I set up alerts for account activity?
- How do I close or deactivate my account, if needed?
- How do I see all the transactions of my accounts?
- How do I update my contact information, such as email address or phone number?
- Where can I view all my accounts?
Payments
- Topping up your account with Cards
- Send Internal Payments with QR Codes
- Which currencies am I able to transact in on my personal TRUMIA Account?
- What countries can I send and receive payments to and from?
- Why was a payment cancelled or rejected?
- How can someone send money to my account?